Shipping & Returns

 

SHIPPING POLICY

Mail Carriers:

All items are shipped via USPS and come with tracking information. You will receive a notification via email once your order has shipped.

Processing Time:

The time it takes to prepare your order is 5-7 business days. Items are shipped *after* that time.

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[During the Summer months, heat-sensitive items are exclusively shipped Monday-Wednesday, to ensure they arrive undamaged by the heat. Please note, this may delay your shipment ever so slightly.] 

International Policy:

Shipping is available internationally, however you will be charged a flat rate of $18 for shipping & handling. You are responsible for any customs and import taxes that may apply.

 

Return & Exchange Policy

Cancellations:
I gladly accept cancellations within 24 hours of purchase. Simply complete the Contact submission page, or send me an email at TerraStoma@gmail.com



Damaged product:
If you receive a damaged or defective item, please contact me via email at TerraStoma@gmail.com, or through the Contact submission page and I will be happy to replace & ship the item to you free of charge. 



Returns & Exchanges:
It is extremely important to me that you love your items! If there is something you feel could be improved upon,
I gladly welcome feedback.

However, due to the nature of these items I am unable to accept returns or exchanges at this time. As a small, growing business your patience and understanding is greatly appreciated.